Frequently Asked Questions

Yes. Proven Medical Testing is a wholesale distributor serving clinical practices, so pricing and checkout are reserved for registered business accounts. Creating an account is free and takes under two minutes — we just need your practice name, contact email, and billing address.

Prices display only after you sign in to an approved wholesale account. Once you register and we verify your practice, you'll see full pricing, subscribe-and-save options, and can check out online. If you're comparing options before registering, you can also request a quote from any product page.

For orders shipping to US states where sales tax applies, we collect tax at checkout unless you provide a valid resale or tax-exempt certificate on file. Email your certificate to info@provenmedtest.com when you register and we'll flag your account accordingly before your first order.

Yes — established practices can order by purchase order. Email your PO and the products or quantities needed to info@provenmedtest.com and our team will confirm pricing, issue an invoice, and schedule the shipment.

Every product page has a Request a Quote button that pre-fills the product you're interested in. Alternatively, email info@provenmedtest.com with the products and quantities you need. Quotes typically come back within one business day.

Yes. Per-unit pricing improves at higher order volumes across all SKUs. Specific tier breakpoints vary by product — contact our team for a quote tailored to your reorder cadence and we'll quote the best available rate.

We source directly from FDA-registered manufacturers to keep catalog pricing competitive. If you've received a firm quote for the same SKU from another distributor, send it to info@provenmedtest.com and we'll do our best to match or beat it.

Yes — standard ground shipping is free on all orders within the United States, with no minimum order size. We use insured carriers with tracking so you always know where your shipment is.

We strive to dispatch in-stock items the same business day when your order is placed before 2:00 PM Eastern Time, though same-day shipment is not guaranteed. Orders placed after the cutoff typically ship the next business day. You'll receive a shipment notification with tracking as soon as the package is picked up.

Yes, we fulfill worldwide. International shipments are quoted individually to factor in customs, duties, and carrier rates. Contact info@provenmedtest.com with the destination country, products, and quantities and we'll come back with a quote and estimated transit time.

Yes — expedited, overnight, and priority freight are available at additional cost. Place your order and then email us with the desired service level and delivery window, and we'll arrange it and confirm the rate before dispatch.

All sales of medical tests and supplies are final — once a product is purchased, it cannot be returned or refunded. This policy exists to protect sterility, product integrity, and regulatory compliance across the supply chain. Refunds or replacements are considered only for defective products or incorrect shipments on a case-by-case basis. The full policy is published at our Return Policy page.

Contact info@provenmedtest.com with your order number, a short description of the issue, and photos of the damage (or the incorrect item). Damaged shipments and shipping errors are the primary exceptions under our Return Policy — each claim is assessed individually and we'll arrange a replacement or issue credit once reviewed.

Defective products are also an exception under our Return Policy. Email info@provenmedtest.com with the product, lot number (printed on the carton or pouch), and a description of the defect. Our team will review the claim, coordinate with the manufacturer where appropriate, and issue a replacement or credit.

Yes. Every rapid diagnostic test and surgical kit in our catalog is FDA-registered and traceable to a qualified manufacturer. Instructions for Use, regulatory documentation, and lot information are available on each product page or by request.

Each rapid test product page links to the current Instructions for Use PDF in the "VIEW PRODUCT MANUAL" section of the product description. You can also email us for the most recent revision on any product.

Rapid test kits ship with 18–24 months of dating from the manufacture date. Surgical kits are sterile single-use with 3–5 year expiry dates. Specific dating for your shipment is printed on the pouch or carton label.

Rapid diagnostic tests should be stored between 2–38 °C (36–100 °F) in their sealed pouches, away from direct sunlight and moisture. Do not freeze. Surgical kits are shelf-stable at normal room temperature in their sterile packaging. Each product's IFU includes its specific storage requirements.

Yes. For compliance files, audits, or new-vendor onboarding packets we can supply lot-specific documentation including FDA establishment information, IFUs, and manufacturer certificates. Email info@provenmedtest.com with your request.

Online: all major credit cards, Apple Pay, Google Pay, and Shop Pay (including buy-now-pay-later installments on eligible orders). For larger purchase orders: ACH/bank transfer on approved accounts.

Absolutely. After we confirm your PO, we'll issue a PDF invoice with your practice's billing details, PO number, and payment instructions. Invoices are sent from info@provenmedtest.com — add us to your accounts payable allow-list.

Rapid test products offer a monthly Subscribe & Save option on the product page. You can manage subscriptions — pause, skip a month, change quantity, or cancel — from the account dashboard at any time. For custom standing-order schedules, contact our team directly.

Email info@provenmedtest.com and note that the question is technical or clinical in nature — a member of our clinical team will respond directly. For urgent matters during business hours, please flag your email "URGENT" in the subject line.

We respond to every email within one business day. Most replies go out same-day during our business hours (Monday–Friday, 9:00 AM – 6:00 PM ET).

Our office and US warehouse are at 25 West 36th Street, Floor 2, New York, NY 10018. All domestic orders ship from this location.